Abstract
Current enterprise modelling approaches describe generic task designs that do not capture actual work practices. However, several improvement areas in organisations are related to the particular ways that individuals have of implementing tasks. This research seeks to enrich enterprise modelling with a methodological approach to capture and model work practices, using a model centered on organizational agents and contexts. The approach allows the identification and analysis of personal and inter-personal work patterns. Context-based representations are acquired from action repositories. The approach is illustrated with a case study. Results on the automatic discovery of personal contexts using clustering are reported.
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