Capacity to Serve in Training Activities of Higher Education Institutions, Experimental Assessment at the University of Labor and Social Affairs

Abstract

Following the research approach and design, we clarified the stated objectives. The article evaluates the current situation and service capacity in training activities of higher education institutions. Presenting survey results from 176 learners on the service capacity of staff and lecturers in training activities at the University of Labor and Social Affairs. Based on the survey results, we found that the service capacity of the University of Labor and Social Affairs is highly appreciated by learners. However, there are still some opinions that do not agree with the school's service capacity. These learners believe that the service attitude of some officials and lecturers is not as good as expected. Many learners do not receive timely support in learning activities. They had to wait or contact many times to receive support from the service department during their studies at the University of Labor and Social Affairs. The results of this analysis are very important in proposing solutions to improve the quality and service capacity for learners. We believe that improving service capacity in training activities requires many simultaneous solutions. The solutions we propose include: Organizing professional training for service staff; Assign work professionally and in accordance with staff capacity; Creating learning conditions for trained and retrained staff to improve their professional qualifications; Applying a measurement scale to evaluate service capacity and focusing on building and implementing serious staff and lecturer recruitment policies.