Abstract

The research is to know the increasing level of continuous capacity of Higher Education from every level of organization, system and individual level. Every organization and institution including Wijaya Kusuma University Surabaya is building capacity to achieve the vision that has been formulated in its Renstra document. The focus under study is which emphasizes the principles of good university governance that provide satisfaction guarantee to stakeholders. At the individual level, on improving the capacity and performance of lecturers in implementing “Tri Dharma Higher Education”. The method uses a qualitative approach, with the research object of UWKS in Surabaya. Data validity using triangulation model. The results; the average score of Organization Level is 5.42, shows that capacity building at the organizational level has adequate adequacy as expected, Increased the capacity of individual level in terms of standard of Educator and Education Personnel with an average score of 5.08. Overall average system-level score of 3.16., where the score at this level indicates that capacity-level increase capacity has an insufficient tendency. The conclusion is the need for minor improvements that will make the grain capacity of the system level sufficient so there must be an emphasis on quality improvement to improve the capacity.

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