Abstract
Statistical techniques occupy a particular place in the organizational culture Six Sigma that is used in many renowned organizations (Motorola, General Electric, Bombardier, Nokia, Sony, BMW, Philips etc.) in order to achieve in the shortest possible time the highest quality level. In the Six Sigma approach the assessment of a process potential is made relating to client's expectations using long-term and short-term process capability - correspondingly Cp, Cpk and Pp, Ppk. The basis of such an assessment of process capability is partition of the total process variability into two components: the component independent on time (the same material, operator, tools and process setting) and the component dependent on time (caused by e.g. changes of raw material, process setting etc.). Such a partition of the variability is necessary, it enables the better understanding of the process and in consequence - its improvement. The aim of research has been the assessment of short-term and long-term capability of the process of drop forgings heat treatment regarding the hardness. The estimation of capability indices Cp, Cpk and Pp, Ppk as well as the detailed interpretation of the results have been carried out.
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