Abstract
Today’s business environments face rapid digital transformation, engendering the continuous emerging of new technologies. Robotic Process Automation (RPA) is one of the new technologies rapidly and increasingly grabbing the attention of businesses. RPA tools allow mimicking human tasks by providing a virtual workforce, or digital workers in the form of software bots, for automating manual, high-volume, repetitive, and routine tasks. The goal is to allow human workers to delegate their tedious routine tasks to a software bot, thus allowing them to focus on more difficult tasks. RPA tools are simple and very powerful, according to cost-saving and other performance metrics. However, the main challenge of RPA implementation is to effectively determine the business tasks suitable for automation. This paper provides a methodology for selecting candidate tasks for robotic process automation based on user interface logs and process mining techniques.
Highlights
IntroductionSustainability 2021, 13, 8980. https://Technology is changing at a faster pace. Disruptive firms are one source of technological change, which have the potential to create and develop radical innovations that disrupt existing products and support industrial, economic, and social change [1,2,3,4,5,6]
Sustainability 2021, 13, 8980. https://Technology is changing at a faster pace
This paper provides a methodology for selecting candidate tasks for robotic process automation based on user interface logs and process mining techniques
Summary
Sustainability 2021, 13, 8980. https://Technology is changing at a faster pace. Disruptive firms are one source of technological change, which have the potential to create and develop radical innovations that disrupt existing products and support industrial, economic, and social change [1,2,3,4,5,6]. Organizations have started conducting initiatives to explore new digital technologies and get their benefits This includes transformations of crucial business operations, processes, products, organizational structures, and management aspects [8]. RPA uses many artificial intelligence and machine learning techniques: image recognition, Optical Character Recognition (OCR), etc It is considered a new wave of digital technologies [11], which is increasingly drawing the attention of industries and administrations. RPA is a new technology that enables the automation of high-volume, manual, repeatable, routine, rule-based, and unmotivating human tasks [12]. This technology utilizes software robots to replace human actions for performing administrative activities [13].
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