Can you lower the thermostat? Perceptions of demand response programs in a sample from Quebec

Abstract

The current push towards electrification in various sectors as a decarbonization strategy presents significant challenges for utility providers due to unintended consequences related to higher peak demand. To ensure grid reliability, utilities resort to importing costly electricity or using fossil fuels, which counteracts these decarbonization efforts. To address this issue, they introduced demand-side management strategies, known as demand-response (DR) programs, to engage customers in reducing peak demand. While commercial and industrial customers have greater load flexibility, the significance of residential buildings in managing peak demand is growing due to electrification of heating systems and the proliferation of electric vehicles (EV). However, the development of residential DR programs lags behind their potential, facing challenges such as limited customer knowledge, price elasticity, and infrastructure costs. To increase residential DR program adoption, understanding occupants' perceptions and behaviors is vital. This paper presents the results of a survey conducted in Quebec to identify participation rates, incentives, approaches, and contextual factors influencing enrolment in DR programs and participation in peak demand events. It was found that there is significant potential for expanding these programs, especially by identifying key demographic sectors that may be more likely to participate compared to the current participant breakdown. The research also uncovered contextual factors and demographic variables that statistically influenced occupant behavior during peak demand events and their impact on energy-saving actions. Notably, more than 80 % of respondents believed that having smart thermostats would facilitate their participation in DR programs. These results offer valuable insights for further development and enhancement of DR programs in the province.