Abstract
Good communication skills are essential for a successful career. We practice for oral presentations, perfect our posters, and revise written documents. But how much time do we spend preparing to listen? Any communication between two people involves what the speaker thinks was said, what the speaker actually said, what the listener heard, and what the speaker thought the listener heard, so there’s often room for misinterpretation. The following are some ways to ensure that you accurately receive the messages others are sending. Active listening. After you finish listening to someone, repeat back what they said in your own words to make sure you understand their position. By putting it into your own words, you confirm that you have correctly interpreted what you heard them say. You don’t have to agree with what they said, just make sure that you understand it. Empathetic listening. More than just understanding the words, empathetic
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