Can Workplace Fun Moderate Organizational Identification and Job Satisfaction Relationship

Abstract

Job satisfaction is critical to the changing and growing challenges of the service sector. The present research study investigates the moderation effect of workplace fun on the relationship between organizational identification (OID) and job satisfaction. The sample was 220 frontline employees in 57 hotels in Nigeria. We found that OID positively influenced job satisfaction. Additionally, workplace fun moderated the effect of OID onjob satisfaction. The findings suggest that organizational leaders can use fun to generate favorable organizational outcomes. We also found that OID promotes workplace fun, which, in turn, results in high job satisfaction. The implication is that when employees feel a sense of oneness within an organization, they will effectively define their work roles and feel accountable for the decision. Organizations that want to inspire positive customer relation behaviors should encourage employees’ OID and implement friendly workplace practices. The study added twofold values to this research area. We explore OID and workplace fun. The study also explores the moderation effect of workplace fun on the relationship between OID and job satisfaction. Thus, managers can increase employee job satisfaction by encouraging workplace fun.