Can We Build it? Yes, We Can! Development Procedure of High-Fidelity Simulation Environments for Human-Agent Teams

Abstract

This paper presents a bottom-up approach to designing and developing a high-fidelity simulation environment that fosters human acceptance of artificial intelligence (AI) as teammates by refining their mental models of appropriate teamwork expectations. Our process begins by first identifying an appropriate contextual situation that warrants humans teaming with AI as opposed to other team-based configurations. Those criteria are based on the delegation of roles appropriate to the established strengths of humans/AI, as well as the interdependence created between those roles to accentuate the expectations of teammate behavior. Next, qualitative interviews should be conducted with diverse subject matter experts to gain a comprehensive understanding of the situation and the environmental attributes through various perspectives. Once analyzed using thematic analysis, themes present themselves as design recommendations on how to create a high-fidelity simulation environment that nurtures human-agent team collaboration.