Abstract

The benefit of applying modern management approaches to court operations to ensuring access to justice, timely and transparent dispositions, and increased public trust in courts is recognized in many countries. In the USA, the art of applying modern management techniques to court operations has evolved over the past 30 years into a now solidly established profession. Since the underlying principles and techniques of modern court management, such as case flow management, goal-oriented performance measures, workload assessments, customer surveys, etc., are derived from general management concepts they are not tied to a particular legal system or framework and can be successfully applied in non-US systems if they are properly adjusted. Interested in the positive results of court management in the USA, researchers and practitioners in several European countries have been looking at the applicability of the approaches used in the USA to improve their own ability to manage court processes more efficiently. Since court management has become a main staple of reforming court operations in the USA, it is not surprising that US-funded development assistance in the Balkan states and other countries often involves transferring court management US-style into the newly evolving democracies as part of rule of law or commercial sector development assistance. These projects frequently introduce, among others, case flow management techniques that sometimes seem to be in conflict with underlying legal principles or procedural laws, and often defy the local legal culture. The US-funded assistance programs are often introduced parallel to efforts funded by European and other donors, which may take and suggest different approaches to the host country. As a result, confusion and insecurity about which approaches are appropriate for a particular country can arise and impede much needed reforms or lead to legislative and regulatory changes that do not mesh well or even conflict with other parts of the legal framework. This article reviews the role of US-based court management approaches in recent court reform efforts under way in Serbia, Bosnia, and Croatia and, in light of lessons learned there and in other countries, assesses the reform processes applied and their status. It also outlines how these court management approaches fit into non-US court systems, how they can be adjusted according to individual country needs and what the main obstacles are that such reform efforts generally face.

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