Can Servant Leadership and Perceived Organisational Support amplify Organisational Commitment among Operational Hotel Employees in Malaysia during the Coronavirus Disease (COVID-19) Pandemic? A Correlation Analysis

Abstract

The aim of this study called for identifying a correlation, and, if present, the kind of correlation present between the elements of servant leadership, perceived organisational support, and organisational commitment among hotel employees in Malaysia. The underpinning data was based on the opinions of 52 hotel employees selected via stratified random sampling from four operational departments, namely the Front Office, Food and Beverages (F&B), Housekeeping, and Kitchen segments. Post-data analysis subjected to data obtained during the study, servant leadership and perceived organisational support were both found to highly correlate with organisational commitment in facing the Coronavirus disease (COVID-19) outbreak unleased in December 2019. Thus, the output would undeniably contribute to the hotel industry, leaders of said industry, and hotel employees alike in amplifying the level of commitment directed to organisations in the face of a tough situation, such as the COVID–19 pandemic that had occurred worldwide. Accordingly, recommendations for field-adjacent future studies were also furnished to aid the hotel industry in the future.