Can Job Insecurity Promote Organizational Citizenship Behaviour? Hotel Employees’ Coping Mechanism to COVID-19

Abstract

The study assessed the association between job insecurity (JI) and organizational citizenship behaviour (OCB) of hotel employees during COVID-19. Furthermore, this study analysed the impact of Organizational identification (OI) and affective commitment (AC) as serial mediators between JI and OCB relationship. A three-wave survey was conducted on a sample of 524 employees of 14 hotels in India. The study used structural equation modelling and PROCESS ( Hayes, 2013 ) Model 6 for testing a few hypotheses. This study found a significant association between JI and OCB of the hotel employees during COVID-19, with OI and AC as serial mediators. The present study’s noteworthy contribution lies in using the job preservation motivation framework to investigate the associations among JI, OCB, OI and AC, which have mostly been unmapped particularly in the hotel sector in India.