Abstract
How the subjective conditions of coping can be improved by new information technologies like Medicine Call Centers? The solution of this question is the basic purpose of the article on hand. The historical genesis and the most important differentiations of coping research and how state of the art communication technology and its organisation works, will be briefly presented. Founding on this report and additionally emphasizing and including the work of Badura (1985, 1987, Badura et al. 1997, 1999) one has to concern that the coping of sickness under hospitalized conditions can be improved by supporting influences named antistressors. Communication in the hospital can work as an antistressor. Considering the discussed results and using the possibilities of new communication technologies at last an appropriate model will be developed which is based on a call center.
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