Abstract

Service providers’ crucial roles in securing housing for refugees in Canada is a topic scantly addressed in the broader literature. A focus on frontline workers in the housing and settlement sectors offers a productive analytic lens to map the critical link between service provision and housing access for refugees. Based on thirteen semi-structured interviews with service providers across nine organizations in Toronto, Canada, this study illuminates housing access barriers, such as lack of affordable housing and perceived housing discrimination. Furthermore, this paper unearths the intersectional praxis of frontline workers. Broadening the analytical frame to include an intersectional lens centring race, class, immigration status, and gender, this paper enriches current scholarship on 1) housing inequality, 2) refugee settlement, and 3) intersectionality. This paper also makes an epistemic intervention in the evolving field of housing studies at critical junctures. While this research was conducted prior to the COVID-19 pandemic, this study reflects on the added complexity of the pandemic to refugees’ housing access.

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