Abstract
PurposeDescribes how a training programme enabled UK food producer Campbell's Grocery Products Ltd to make the most of its technicians' skills.Design/methodology/approachDetails the situation at the company before the training was delivered, the form the training took, and the training outcomes.FindingsReveals that Campbell's has achieved all its aims from the programme in three years: stock accuracy has improved, stockholding has fallen, breakdowns have been reduced, customer service has improved, and time taken to repair faults has dropped. Technicians' morale and team spirit are greatly improved, especially as a result of the increased efficiencies generated by the training, which has resulted in less fire‐fighting and frustration.Practical implicationsReveals that the UK operations director of Campbell's regards the plant as a world‐class operation.Originality/valueDescribes how the technicians' former feelings of frustration have been replaced by the feeling that they are really contributing to the site's success.
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