Campania Crea—A Collaborative Platform to Co-Create Open Data and Scaffold Information Visualization within the Campania Region

Abstract

Open government data, as open data, are published to let interested stakeholders exploit data and create value out of them, but limited technical skills are a crucial barrier. Moreover, data silos within any public agency behave as a further obstacle in enabling collaboration between different working groups. This paper investigates the acceptance level of a collaborative platform to co-create, analyze, and visualize open government data within an Italian Regional Public Administration—the Campania region. This investigation first requires retracing and documenting the organizational changes applied to the Campania Region in moving from a siloed structure to a more horizontal and collaborative one. Second, it introduces the technical and technological contribution provided by the proposal of a Social Platform on Open Data (SPOD) as a regional public administration back-office, i.e., an internal platform, co-designed with public agency delegates and referred to as Campania Crea. Finally, it reports on the training session moderated by the University of Salerno to evaluate the acceptance rate of the proposed platform in real settings by involving 54 public agency members in actively using Campania Crea to co-create, analyze, and visualize open government data. The After Scenario Questionnaire was used to assess the acceptance level and attitude in using Campania Crea to report task-based results and the Technology Acceptance Model as an overall assessment of the platform acceptance level. As a result, Campania Crea supports regional public administration members in accomplishing their daily tasks concerning co-creation, analysis, and visualization of open data who positively accepted Campania Crea as a back-office tool. However, further effort should be invested in raising awareness and developing skills concerning open government data management.