CABiT Cabs — Radhika’s Dilemma

Abstract

The focus of this case is the human resources management challenges faced by the Chief Human Resources Officer (CHRO) at CABiT Cabs. This case discusses the CHRO’s dilemma in resolving the challenges. CABiT Cabs’ operations and expansion are discussed to provide students an overview of the dynamics and challenges of the radio taxi business. In addition, this case explores the weakness in the CABiT business model and the challenges on the human resources front. The case extensively discusses the dynamics of a start-up and the pressures faced by the top management. Finally, the options available to the protagonist to address the challenges are discussed. The dilemma faced by the protagonist in her career front is also discussed in this case.