Abstract
The international tourism competition poses new challenges to the cruise sector, such as the achievement of the tourists’ satisfaction and the increase in on board comfort. Moreover, the growing sophistication of tourists’ needs leads to a more user-centric touristic offer. Consequently, a personalized cabin environment, which fits the users’ activities and their characteristics, could be a plus value during the cruise vacation. These topics, however, are strictly connected with the diffusion of digital technologies and dynamics, which represent the tools to achieve the goal of a customized on-cruise experience. This paper presents E-Cabin, a novel Internet of Things (IoT) framework architecture that has at its core a reasoning system tuned on data gathered from the environment and from each specific passenger and the activities he/she performs. The framework leverages on knowledge representation with ontologies and consists of a publisher–subscriber communication framework that allows all of the IoT applications to use the reasoner and the provided ontologies. The paper demonstrates the proposed system in a demo cruise cabin where, by using the E-Cabin application, it is possible to set various atmospheres based on the users and activities occurring in the cabin.
Highlights
The tourism industry is becoming more and more competitive, as tourists can choose their stay by using a variety of web-based portals
We presented a novel decision-making system capable of optimizing the cruise cabin comfort
The main novelty of the decision-making system relies on the definition of a new comfort metric domain ontology, mainly based on the concept of holistic comfort, which is able to reuse already defined and well-known person and Internet of Things (IoT) ontologies
Summary
The tourism industry is becoming more and more competitive, as tourists can choose their stay by using a variety of web-based portals. The cruise sector is growing faster than other industries in tourism [1] and is a very competitive branch of this industry. The focus of this competition regards the exploitation of the most novel technological advances in cruise ship building [2]. The reduction in noise and vibration is a research area that gathers a lot of attention, especially in naval engineering [3,4]. Another relevant aspect often investigated for cruise cabin regards the pricing policy and the advertising strategies adopted [5,6,7]
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