Abstract
Public transportation provides opportunities for mobility, access to basic services, work, and studying. Generally, commuters often experience waiting at a transport terminal for transport controllers to get information about transport facilities (means of transportation). In order to reduce the waiting time at transport terminals, an automated enquiry system becomes necessary. The transport enquiry system not only provides bus details but also helps in travel planning and saving of enormous timing of the user, which would have been spent in waiting at the bus station. The aim of this research work is to develop a voice-based automated transport enquiry system. The voice application is important to help people, especially those with educational inefficiency and visual impairments, have access to the functionality of the transport enquiry system. A test case of FUTA shuttle system was used. The evaluation of the system performance is based on three metrics: response time, efficiency, and functionality.
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