Abstract
Current approaches to Business Process Management (BPM) and operational Business Intelligence (BI) integration have been very limited and simply reduced to the problem of technical integration between BPM and BI systems. This paper argues that further opportunities for business value creation could be discovered through systematic analysis of the non-technical aspects of BI and BPM integration, especially in terms of strategy alignment, human-centered knowledge management and ongoing improvement of BI supported processes. The paper proposes a theoretical framework founded in the related research in BPM, BI and Knowledge Management (KM) fields and describes how it has been used to guide our empirical case study research in service organisations in the context of BI-supported customer-facing processes.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
