Business Process Reengineering in Government Agencies: Lessons from an Experience in Mexico

Jaime Torres Fragoso

doi:10.4236/jssm.2015.83040

Abstract

This paper is based on the findings from two research projects in the Mexican port subsector and shows evidence that business process reengineering is a viable tool for government reform in Latin America. The paper opens with a brief description of New Public Management (NPM), a model used in recent efforts for state reform in the region of Latin America. The modernization of Mexican ports is based on the NPM paradigm. The following section includes a definition of business process reengineering, its methodology and relevance for the public sector. Subsequently, the development of the projects is outlined, including their main objectives and justification, the methodology used, the participating employees, and the results achieved. The findings of these projects are both significant and thought-provoking. The paper concludes with a series of recommendations for the implementation of business process reengineering in the public sector.

Highlights

In recent years, Western governments, especially those who are part of the Organization for Economic Co-operation and Development (OECD), have implemented actions to change the way they run service production processes and how these administrations relate to citizens
Scholars analysed and conceptualized these changes and built a model known as New Public Management (NPM)
The goals, achievements, problems and results of the two Administraciones Portuarias Integrales (APIs) participating in the PR initiative will vary and may not be automatically transferred from one organization to another

Summary

Introduction

Western governments, especially those who are part of the Organization for Economic Co-operation and Development (OECD), have implemented actions to change the way they run service production processes and how these administrations relate to citizens. These efforts tend to change the paradigms on which governance is based. At first, these changes came from the experience within the bureaucratic apparatuses of various governments in developed countries. Scholars analysed and conceptualized these changes and built a model known as New Public Management (NPM).

Methods

Results

Discussion

Conclusion