Business Process Management (BPM) And Gut Matrix In Support To The Information Technology

Abstract

Business Process Management (BPM) is a discipline of integrated management of systems, processes and people in organizations. It has been highlighted as a new method of process management in organizations to improve performance and results by breaking paradigms and promoting a change of vision, contrary to the classical theories in the administration axis. The general objective of this task is to propose innovation in the technological management of information and communication in an institution by mapping its processes to BPM. It is qualitative, exploratory, and descriptive research developed through the case study method. The investigated locus is the information and communication technology sector at a federal public university, where it currently offers several routine services as addressed in this document. In the results, we present the mapping of the work in the face of the BPM, identify the in situ processes based on the GUT Matrix, and bring a conclusion of a proposal of innovation required in the institution. This work is of interest to academia and professionals working in information technology process management, as well as being a contribution to improving management by mapping procedures in the area.