Abstract
XYZ Hospital is a hospital that provides health services and provides pharmaceutical services. According to Regulation of the Minister of Health of the Republic of Indonesia No.129 of 2008 concerning Minimum Service Standards for Hospitals, the waiting time for ready-made drug is ≤ 30 minutes and the waiting time for concoction drug is ≤ 60 minutes. However, in 2019 and 2020 XYZ Hospital has not been able to achieve it, so it is necessary to evaluate the business processes of outpatient pharmacy services. This study aims to identify and evaluate business process gaps in outpatient pharmacy services. This research was conducted for 3 months, from July 2022 to September 2022 by conducting interviews, observation, and documentation. Analysis of the data using qualitative methods by doing data reduction, data display and conclusion/verification.
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