Abstract
This paper attempts to identify the importance of factors and sub factors for the successful implementation of Total Quality Management (TQM) in Small and Medium Enterprises (SMEs) in Vidarbha and Khandesh region in India. This study first investigates the critical factors and sub-factors that determine the adoption and successful implementation of TQM. Moreover, the evaluation weights are determined using analytic hierarchy process (AHP). The findings advocate that these enterprises would stress the basic TQM factors of organization and “understanding of customer needs (CN)”, “common understanding of quality (UQ)” and “use of team process (TP)” are the most important factors. The results suggest a generic hierarchy model for organizations to prioritize the critical factors and formulate strategies for implementing TQM in Vidarbha and Khandesh, as well as other cities and regions in India.
Highlights
Contemporary transformation of the business environment due to liberalization, privatization and globalization has increased competitive pressure on the Small and Medium Enterprises (SMEs) in India
To clarify importance of the critical factors and sub-factors for implementing Total Quality Management (TQM), the judgments collected from evaluators generated the normalized local and global weights for the factors and sub-factors
The results could reflect the general status of TQM implementation in Vidarbha and Khandesh region manufacturing SMEs
Summary
Contemporary transformation of the business environment due to liberalization, privatization and globalization has increased competitive pressure on the SMEs in India. On the other hand opportunities have come in the form of access to better technology, availability of raw material and components; impetus to quality, efficiency and opportunity to restructure and diversify To survive in this intensely competitive market, strategies need to be reinvented by the entrepreneurs for venture management. Kalpande et al, (2012) has focused on framework or TQM model suitable for SMEs working in the industrially week regions He has focused on the identified attributes suitable for such SMEs. According to Deshmukh and Lakhe, (2010) the 67.5% SMEs of central Indian manufacturing industries are aware of the quality tools like six sigma, but very low use of these tools are found in their respective organizations. It formulates the strategies for TQM implementation in studied region in context of Indian SMEs
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Free) 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
