Abstract
This paper presents an empirically validated measurement model of logistics performance in Australian courier firms. In third-party logistics firms, logistics performance directly influences both internal and external stakeholders/customers. The courier firm is an important model of third-party logistics. In this study, all measures are validated by both academics and practitioners. Empirical data for the study was collected through a web-based survey. A total of 162 responses were used to verify the measurement model of structural equation modeling. Results indicate that the logistics performance measurement has high reliability and validity in the study. This measurement model contributes to the business performance literature. It provides insight to assess logistics performance in the postal/courier industry. In addition, the measures can be generalized for different business management purposes.
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