Business Intelligence of Indonesian Telematics Human Resource: Optimization of Customer and Internal Balanced Scorecards

Abstract

This study aims to build an Indonesian telematics human resources business intelligence based on the optimization of the balanced scorecard of the customer and internal aspects. The balanced scorecard for customer aspects is done through the concept of the data lake and needs of the telematics workforce, which refers to the largest job vacancy site in Indonesia. The internal aspect of the balanced scorecard is carried out through vocational high school clustering as a telematics workforce producer. Business intelligence applications are able to describe in real-time the needs of the telematics workforce. Moreover, this application is also made in a mobile version, so that the conditions make it easier for vocational high schools to find out trends in telematics workforce needs nationally. This business intelligence is integrated with the balanced scorecard in the internal aspects of vocational telematics high school. The results show that Indonesian vocational telematics high schools still have major constraints on laboratory facilities, but most vocational telematics high schools show optimism through the development of technopreneurial programs. This is in line with the government's program, which continues to launch a telematics-based start-up ecosystem growth program to be highly competitive in facing the Asian Economic Community and industrial revolution 4.0. The government needs to provide more intensive workshop program incentives to vocational high school teachers because this shows a significant effect on the absorption capacity of vocational high school graduates.