Business Innovation in The Hotel Industry

Tetiana But,Valentyna Zaytseva,Tetiana Bukoros,Tetiana Pulina,Daria Mamotenko,S Hushko,I Khvostina,A Shaikan,V Solovieva,S Semerikov

doi:10.1051/shsconf/202110001017

Tetiana But, Valentyna Zaytseva + Show 8 more

Open Access

https://doi.org/10.1051/shsconf/202110001017

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Abstract

Today, business innovation is a hot topic. Therefore, it was proposed to use a competence-based approach to assess staff as a business innovation in the hotel industry. The paper investigates the theoretical and methodological principles of hotel staff evaluation using a competency-based approach. Scientific approaches are critically estimated, and aspects applied to material incentives management for hotel staff are analyzed. The scientific and theoretical basis of managing the staff’s material stimulation in the hotel business on the basis of the competency approach is investigated and practical tools of its implementation in the hotel business activities are estimated. Methodical approaches to evaluating staff competencies as a component of material incentives management have been developed. The structure of remuneration and the system of bonuses based on staff competencies evaluation have been formed, which will help increase the efficiency of personnel management in the hotel industry.

Highlights

The current situation in the hotel services market requires forming new innovatively effective approaches and management concepts, the implementation of which is aimed at consolidating the staff to achieve socioeconomic goals of enterprises
This will harmonize the relations in the systems of “employee-employer”, “employee-employee” and “employee-consumer”, increase professional competence, productivity and quality of staff. These management aspects are relevant because the staff is directly involved in creating a hotel product as a priority factor in generating enterprise income, maintaining and strengthening its market position and ensuring competitiveness
The coronavirus pandemic has caused serious damage to the hotel business in Ukraine, and it may take more than a year for the sector to recover

Summary

Introduction

The current situation in the hotel services market requires forming new innovatively effective approaches and management concepts, the implementation of which is aimed at consolidating the staff to achieve socioeconomic goals of enterprises. This will harmonize the relations in the systems of “employee-employer”, “employee-employee” and “employee-consumer”, increase professional competence, productivity and quality of staff. These management aspects are relevant because the staff is directly involved in creating a hotel product as a priority factor in generating enterprise income, maintaining and strengthening its market position and ensuring competitiveness. Modern aspects of staff evaluation using a competency approach are covered in the studies of M. Raven [12] studied the system of features by which the types of competence can be used

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