Abstract
Background/Purpose: Theory of Accountability or Theory A is argued to be the best tool for enhancing organizational performance in the 21st century due to the relevance of its motivational and controlling factors with changing competitive environment of organizational business. Objective: To find the suitability and possibility of using the Theory of Accountability to improve organizational business excellence and to know its validity and superiority over other business excellence theories. Design/Methodology/Approach: Analysis of information collected from various scholarly articles and by using ABCD analysis framework. Findings/Result: Based on the analysis, it is found that the Theory of Accountability plays a founding stage to assured development of an organization by means of optimum performance through enhanced productivity and highest stakeholders performance leading to achieve business excellence. Research limitations/implications: The analysis of using Theory of Accountability principles in organizational development in the 21st century complements the objective of organizations to achieve business excellence. Originality/Value: This paper fulfills a global need on how to achieve business excellence by implementing organizational human accountability. Paper Type: Explorative research based analysis.
Highlights
Business is primarily seen as doing any activity with financial profit motivation by individuals or organized group of individuals called organization
Business excellence model of European Foundation for Quality Management consist of nine criteria listed below : (1) Leadership, (2) People, (3) Policy and strategy, (4) Partnerships and resources, (5) Processes, (6) People results, (7) Customer results, (8) Society results, and (9) Key performance results The concepts and core values of business excellence are similar between the various models and for two most popular models Baldrige Criteria for Performance Excellence (BCPE) and European Foundation of Quality Management (EFQM) are listed in table 6 [67]
5.5 Business excellence models of Swedish Institute for Quality (SIQ): SIQ Management model consists of five criteria for evaluation of an organization for its business excellence and the metric evaluation is for 1000 scores [69]
Summary
Business is primarily seen as doing any activity with financial profit motivation by individuals or organized group of individuals called organization. Business needs various strategies by individuals or organizations for continued existence [1-2]. These strategies are called survival, sustainable, competition, monopoly, or their mix [3-7]. For long term existence with continued profit, any business has to improve quality or add values from the customer perspective. Organizational Business Excellence is defined as attaining excellence in business strategies, business practices, and stakeholder-related performance by evaluating and validating through proven business excellence models (BEMs) [8] (2008). Attaining business excellence for a long time by improving quality or by adding continuous values to its products or services, or to the method of doing business for efficiency and effectiveness is a challenge to every business in spite of its size. The opportunity, ability, and possibility of using our new organizational performance theory called Theory of Accountability for achieving organizational business excellence are discussed
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