Business Continuity Management among Small Hotels in Nigeria

Abstract

Disasters happen from time to time all over the world. Companies face man-made and natural disasters that threaten to interrupt main business activities. Many Small businesses do not open after a disaster. Business continuity management is used to help companies respond to any unprecedented event timely and effectively. The study's objective includes examining the preparation and readiness of small hotels for any potential disaster; examine the critical components of effective Business continuity management and the impact of disaster preparedness on business continuity. Data were collected from primary sources using a structured questionnaire. The target respondents were motels, guest houses, and one & two-star hotels in Lagos, Nigeria. Data were collected from 150 respondents, and only 140 were viable and analyzed using SPSS and Excel. The majority of the respondents were hotels, and most have been in business for over 5years. The study shows that prevention strategies popularly put in place by these institutions were against fire, burglary, and local political instability. They seem to be laidback regarding risks such as floods, storms & lightning, and acts of terrorism. Risk assessment efforts were also seen to be directed towards risks such as fire, pandemic, and labour dispute/political instability. Risks such as a pandemic, acts of terrorism and flood, storm & lightning were seen not to receive much attention.