Business continuity during facility renovations

Abstract

PurposeThe objectives of this paper are to identify and rate the importance levels of the factors that may affect business continuity during partial renovation of office buildings while being occupied. The paper also proposes a checklist of measures to carry out in order to reduce the impact of renovation works on business continuity.Design/methodology/approachThe authors have analyzed the published literature for the purpose of reviewing the reasons for renovating the workplace, and aspects of planning and scheduling renovation works in occupied facilities. A sum of 24 elements that may affect business continuity during partial renovations of open‐plan office buildings while being occupied were identified. These factors were classified under four categories, including functional, technical, behavioral, and management practice factors. The authors then developed a questionnaire to rate users' perception of importance to each of the identified 24 elements and conducted a survey to evaluate the importance of these elements on business continuity in two office buildings.FindingsThe importance levels of each of the elements were analyzed and reported. The authors also developed a checklist of measures to carry out to reduce the impact of renovation works on business continuity in office buildings.Originality/valueFacilities during their life cycle may be renovated to restore or upgrade the functionality of their building elements, or to suit a new function. Renovation works could negatively affect businesses continuity and decrease levels of productivity due to their impact of the technical systems in the building, and the time spent on relocating employees to temporary facilities until the renovations are completed. However, in some cases renovation works could be performed without the need for relocating employees, or the business to be stopped. The paper provides a practical value to building owners and facility managers intending to undertake renovation works during the life cycle of their buildings.