Business benefits from the implementation of ERP systems especially in Navision

Abstract

The business market nowadays is becoming increasingly dynamic day by day. From the smallest business up to the biggest one, each one needs to implement the system of automation. That’s why ERP Systems are for. ERP stands for Enterprise Resource Planning and is a software user by organization to manage daily business activities such as: accounting, procurement, project management, risk management and compliance, and supply chain operations. Starting from the ancient ERP systems (MRP – Material Requirements Planning) and the latest version of Business Central, this technology is developing so quickly. Too much information is coming around and this study is focused on the relationship Customer – Vendor. A treatment on how we can deal with different use cases with debtor customers so we can go far away to aim what we want from our business. The purpose of the study is to analyze how Customer Experience processes can develop for being managed by automating certain processes in Dynamics Navision. What can we develop besides our analysis, to reduce the company’s debt as much as possible? Throughout the study the literature review methodology is used by analytical research about the topic, analyzing the new tendencies, their impact on the business and summarizing academic research. Also, descriptive use cases in applied to analyze the use and impact of Debtor Customer Experience in daily economic activity in these companies. The study concludes that Customer Experience, although it is customer centric, is aligned directly with business’ incomings and it is very important to improve debt management.