Abstract
Recently, quality assurance has attracted widespread attention in higher education institutes in developing countries. Such initiatives mainly focus on standardising higher education while improving the relevance of degree programs. Nevertheless, current quality assurance mechanisms, particularly in developing countries, heavily rely on a document based manual review process. Given the drawbacks associated with such processes, the necessity of technology-based solutions is being recognised. Even though information system applications are widely used nowadays by the universities to increase the efficiency, quality improvement aspects have not been given due focus. TOGAF is a widely accepted cyclic approach for developing enterprise architecture. This study demonstrates how a TOGAF based business architecture can be used to analyse and improve the existing teaching-learning process in higher education as an integral part of quality assurance.
Highlights
Quality assurance in service-oriented industries mainly focuses on the service delivery process while maintaining the accountability
Even though the entire quality assurance process was considered in the initial stage of the analysis, only selected sub-processes and activities were considered in subsequent stages. 4.1Organisational structure: The origin of the modern university system in Sri Lanka dates back to 1921
University Grants Commission acts as the apex body in the state university system, and mainly involves with the planning and coordination of the university education, allocation of funds to higher education institutes, maintenances of academic standards and regulations and students admissions [38]
Summary
Quality assurance in service-oriented industries mainly focuses on the service delivery process while maintaining the accountability. External quality assurance process primarily focuses on standardisation and compliance at the national or international level quality assurance systems [4]. Both internal and external quality assurance are evaluated based on verbal, written and visual evidences by different internal and external evaluations i.e., institutional review, programme review, subject review and library review. A typical review process goes through the self-evaluations, internal reviews and external reviews to ensure the authenticity of the quality assurance In many countries, both internal and external quality assurance review processes are still largely based on historical documentary evidences which are fairly detached from the on-going service delivery process [5, 6]. The existing manual quality assurance framework and process needs to be improved while integrating suitable technologies
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