Business Analysis Method for Constructing Business–AI Alignment Model

Abstract

Abstract In this study, we consider the construction of a model for representing an artificial intelligence (AI) service system project. When developing a system using AI technologies to support a business task in a company, all project members from both business and IT divisions must have common understandings on the project before starting it. For this purpose, a business–IT alignment model for AI service systems is proposed as a business–AI alignment model. However, we need to substantiate this business–AI alignment model for each project, because it is a generic model. To address this problem, we propose a method for constructing the business– AI alignment model and apply it to a real project for developing an AI service system in a case study, and confirm that we can construct the project-specific business–AI alignment model–without support of data scientists.