Abstract

Introduction: Professionals in the healthcare field are in situations that could be a source of stress and sometimes develop burnout syndrome. Self-esteem, social support, and empathy are variables which intervene and influence the appearance of this syndrome.Objective: Identify healthcare professional profiles based on self-esteem, empathy and perceived social support, and analyze the extent to which these profiles show differences in developing burnout.Method: The sample was made up of 719 healthcare professionals with a mean of 38.52 years of age. The Short Questionnaire of Burnout, the Rosenberg Self-Esteem Scale, the Perceived Social Support Questionnaire and the Basic Empathy Scale were used.Results: The results of a cluster analysis with self-esteem, empathy, and perceived social support showed four groups/profiles. Two of them, which included professionals with low self-esteem, differed in the rest of the characteristics. Furthermore, significant differences in burnout scores were found among the groups identified.Conclusion: The results show the need to study burnout with attention to individual and or social characteristics, where self-esteem is shown to be one of the explanatory variables making the main differences among the groups.

Highlights

  • Professionals in the healthcare field are in situations that could be a source of stress and sometimes develop burnout syndrome

  • Healthcare professionals are exposed to complicated situations that can generate tension they deal directly with persons who suffer from health problems and their families (Fernández-Guzmán et al, 2012)

  • These situations can lead to increased stress and what is known as the burnout syndrome

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Summary

Introduction

Professionals in the healthcare field are in situations that could be a source of stress and sometimes develop burnout syndrome. Healthcare professionals are exposed to complicated situations that can generate tension they deal directly with persons who suffer from health problems and their families (Fernández-Guzmán et al, 2012). These situations can lead to increased stress and what is known as the burnout syndrome. At the present time there is no single definition of burnout, there is a consensus about this syndrome as a response to chronic job stress, which is characterized by the appearance of cognitive impairment, affective wear and negative attitudes and behaviors (Ávila Toscano et al, 2010; Casa et al, 2012). Emotional exhaustion, depersonalization, and lack of personal accomplishment contribute to this syndrome (Salillas, 2017)

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