Abstract

AimTo explore how levels of managerial support discriminate paediatric nurses' burnout, quality of life, intent to leave and adverse patient events.DesignA quantitative correlational study.MethodsA total of 225 paediatric nurses were selected from nine major hospitals across Jordan. The main measures used were the Copenhagen Burnout Inventory and the brief version of World Health Organization‐Quality of Life Instrument. The study methods were compliant with the STROBE checklist.ResultsNurse manager support was negatively associated with adverse patient events, work‐related burnout, client‐related burnout, and intent to leave; and positively with physical and psychological quality of life. Frequency of nosocomial infections characterized low manager support, whereas medication errors described high support. Greater nurse manager support decreased the likelihood of adverse patient outcomes.

Highlights

  • In essence, nurse manager support is one of the most critical aspects of today's professional commitments and has multiple functions

  • Data confirmed that nurse manager support was key in decreasing adverse patient events

  • Discriminant analysis results showed high manager support associated with lower medication errors, whereas low manager support was linked to greater nosocomial infections

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Summary

Introduction

Nurse manager support is one of the most critical aspects of today's professional commitments and has multiple functions. By being able to buffer work-related stress, restore work–life balance and manage burnout, nurse managers preserve the quality and safety of paediatric care. Nurse managers uniquely lower staff fluctuation and sustain a healthy workforce by improving job satisfaction and work-related quality of life. One aspect of that optimal functioning, where nurse manager support becomes critical, is ensuring patient safety. The deficiency in nurse manager support can be a source of work-related burnout, which has the potential to compromise quality patient outcomes (Nantsupawat et al, 2016). Nurse managers need to be coaches of their staff's well-being to sustain a stable record of safe patient care

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