Bureaucratic Behavior towards Public Management: The Study of Health Services Free in South Sulawesi Province, Indonesia

Jamaluddin Ahmad,Erfina

doi:10.5539/res.v9n2p170

Abstract

Public services in Indonesia in the health sector has not been optimal characterized by complexity of the procedures that experienced, public complaints are still high, and the cost of services is less transparent. The government through bureaucratic reform 2010-2025 Grand Design have established guidelines for the implementation of public services to the world-class public management. The ultimate goal is to improve public services is good and right, improve the quality of policy-making and decision-making, to prevent misuse of authority, and improve resource efficiency. Type of bureaucratic behavior will determine the achievement of bureaucratic reform. Facts and data showing through phenomenology. The data collected with in-depth interviews, observation, and documentation on health services in South Sulawesi indicates that the type of behavior of the bureaucracy in order to realize the reform of the bureaucracy is still in the category of politicians from the four types discussed include the type of employee career, type of politician, professional type, and the type of missionary.

Highlights

IntroductionAt least three major functions to be executed by the government regardless of its level, namely the public service function, development function, and protection function
1.1 Bureaucratic ReformGovernment functions as a public servant
As with any other Act, Law No 25 of 2009 sets up a complete how should public service providers acting in accordance with the principles in question

Summary

Introduction

At least three major functions to be executed by the government regardless of its level, namely the public service function, development function, and protection function. The most important of these three functions is that the government can manage its functions in order to produce goods and services are economical, effective, efficient, and accountable to all the people who need them. The government is required to apply the principle of equity in carrying out these functions. This means that government services should not be administered in a discriminatory manner. Services are provided regardless of status, rank, class of society and all citizens have equal rights on such services in accordance with applicable regulations. Public service motivation and identifies a typology of motives associated with public service that includes rational, norm-based, and affective motives (Perry, 1990)

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Conclusion