Abstract
Many companies are recognizing the importance of knowledge as a vital business asset. ICL, a leading European information technology company, is one of them. As ICL has shifted away from being a product company to being a systems and services company, knowledge management has been recognized as a crucial business process. A full-time role was created in early 1996 to focus exclusively on enhancing this capability across the organization. This article shares some of the lessons learned from the first year of implementation. © 1997 John Wiley & Sons Ltd and Cornwallis Emmanuel Ltd.
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