Abstract

Many companies are recognizing the importance of knowledge as a vital business asset. ICL, a leading European information technology company, is one of them. As ICL has shifted away from being a product company to being a systems and services company, knowledge management has been recognized as a crucial business process. A full-time role was created in early 1996 to focus exclusively on enhancing this capability across the organization. This article shares some of the lessons learned from the first year of implementation. © 1997 John Wiley & Sons Ltd and Cornwallis Emmanuel Ltd.

Talk to us

Join us for a 30 min session where you can share your feedback and ask us any queries you have

Schedule a call

Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.