Abstract
The words ‘Building Society’ are synonymous with safety, security and freedom from risk, operating with a smooth, simple and almost magical efficiency. The Building Society movement has careered through the 1960s and 1970s and enjoyed remarkable growth, success and a virtual monopoly of the housing finance scene. However, it is clear that the 1980s will provide a fundamental and real test to Building Societies in terms of consumer satisfaction and competition from other sources — with particular emphasis on the lending side of operations.
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