BUILDING SCHOOL ORGANIZATIONAL WORK CULTURE THROUGH THE IMPLEMENTATION OF QUALITY MANAGEMENT SYSTEM ISO 9001: 2008

Abstract

ISO QMS implementation is believed as a tool to improve organizational behavior to be better and productive. This study aims to determine the impact of the implementation of QMS ISO toward work culture, work motivation, and school performance. Samples of this research are 5 SMKs, namely SMKN 2 Padang, SMKN 9 Padang, SMKN 1 Bukittinggi, SMKN 2 Payakumbuh, and SMKN 1 Solok. The first hypothesis is to prove the existence of organizational behavior changes by implementing the QMS ISO. The second hypothesis is to determine the influence of behavior toward the work motivation and school performance through path-analysis. The result of the research shows (1) the presence of significant changes in organizational behavior, (2) there is a significant direct influence of organizational behavior on work motivation and school performance. It means that the implementation of QMS ISO has been able to build a work culture of the organization effectively in the effort of continuous quality improvement, and behavior changes directly influence the work motivation and school performance.