Building Resilient Organizations for Effective Service Delivery in Developing Countries: The Experience of Ghana Water Company Limited

Abstract

Public organizations in developing countries can only be effective if they are able to develop and implement public policies effectively and efficiently. However, what continues to bother scholars is how to ensure that such bureaucratic organizations are also accountable and democratic. Some have argued that the solution lies with the building of merit-based organizations. Nevertheless, we believe that a critical factor in building efficient organizations in developing countries is the designing and building of resilient organizations. In this article, we provide a theoretical framework for building resilient organizations in developing countries and use it to examine water sector reforms in Ghana.