Abstract
In this column, the authors will examine an innovative approach to library employee training, as well as reflect on their shared experience through the planning, implementing, and revising process. They will articulate the steps taken in development of a training model that uses a social work simulation lab to provide library employees with the opportunity to practice de-escalation techniques instantaneously with actors demonstrating a spectrum of authentic patron interactions, and experienced professionals, spanning librarianship and social work, providing immediate constructive feedback. To this end, the authors will contribute contemplative best practices for application of techniques relevant across the library discipline, as well as offering evidence of the strategies discussed informing progressive modifications to library-specific safety policies and procedures. The authors will also integrate suggested next steps, including complementary training opportunities based on mental health awareness and self-care.
Highlights
In this column, the authors will examine an innovative approach to library employee training, as well as reflect on their shared experience through the planning, implementing, and revising process
To further this cross disciplinary collaboration, the Instructional Services (IS) Librarian approached the Social Work Program (SWP) Director to partner in the production of an innovative training model that teaches library employees to develop strategies derived from the social work profession, such as altering body language, listening actively, setting clear boundaries, and debriefing
The simulation lab experienced ended with the SWP Director, IS Librarian, and actor providing feedback to the individual participant, and a de-briefing session was conducted for all participants
Summary
Having already collaborated with the social work faculty in various capacities, the IS Librarian approached the SWP Director to brainstorm possible training opportunities to improve the overall experience for patrons and staff involved in crisis situations, as well as review safety procedures and recommend revisions. The SWP Director recommended de-escalation techniques be implemented for all front-line library employees. This resulted in the development of two types of de-escalation training. Simulation labs are used as a hands-on learning tool in various helping professions, such as social work, nursing, and counseling (Gaba, 2004). The overall proposed solution was to embed these trainings into the library system for all new employees, as well as continuous training opportunities for current employees, with the broad goal to improve staff and patron interactions and outcomes
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