Building an Emotionally Intelligent Organization in the World of it: A Conceptual Framework

Abstract

Purpose: To provide importance of Human Skills how does it help to build and Emotionally Intelligent organization by considering various components of emotional intelligence and learning organization. Theoretical framework: Based on review of literature is has been observed that there is a pressing need of being an emotionally intelligent organization by having emotionally intelligent employees and practicing learning organization in the current technology era. Emotional intelligence is a valuable resource that can renew and re-ignite organizational purpose and inspire people to perform better. As clients will attest, the emotionally intelligent organization is in tune with its needs (Oosten, Boyatzis et al., 2003). Design/methodology/approach: This study employs a qualitative approach to explore the methods of constructing an Emotionally Intelligent Organization. Through an extensive review of literature, the researchers have identified multiple variables relevant to this pursuit. Ultimately, the paper proposes a conceptual model that organizations can adopt to enhance their emotional intelligence. Findings: Embracing emotionally intelligent organizations in the era of information technology offers significant benefits by promoting a humane approach in the workplace. Originality/value: The value of the study reveals that, fulfilment is regularly tied to its capability to attract, retain, and recognize talented and effective employees.