Building a framework for two internal organizational approaches to resolving and preventing workplace bullying: Alternative dispute resolution and training.

Abstract

Workplace bullying is behavior that threatens, intimidates, humiliates, or isolates people at work, or undermines their reputation or job performance. Moving beyond research, academics and employment practitioners are beginning to address the need to design and implement organizational antibullying policies, training, conflict management programs and systems, and possibly, antibullying public policy and legislation. Consultants will play a key role in helping organizations develop and implement internal organizational programs. In this paper the authors describe alternative dispute resolution systems and workplace training. Key objectives include arriving at a clear definition of workplace bullying, fostering individual, organizational, and societal awareness of the prevalence and consequences of workplace bullying; and providing specific guidance and mechanisms for individuals, managers, human resource departments, corporate leadership, union representatives, attorneys, physicians, counselors, psychologists, and psychiatrists, for preventing and handling bullying incidents.