Abstract
As library Web pages become more and more complex, reference librarians have difficulty locating resources in an efficient and timely manner. This paper is a study of the Indiana University Purdue University, Indianapolis (IUPUI) University Library World Wide Web interface. The author proposes that the creation of a single screen-length page created specifically for reference services would dramatically improve the efficiency of the librarians' interaction with the interface and delivery of reference services. The paper discusses the public interface and its shortcomings for reference services, issues in page design, research methodology, and evaluation of the final product. Efficiency and user satisfaction were increased with the new reference interface. The process revealed that the philosophy of delivering reference services and the design of the Web pages would have a reciprocal effect upon each other.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
