Abstract
The technology enabled service industry is emerging as the most dynamic sectors in world's economy. Various service sector industries such as financial services, banking solutions, telecommunication, investment management, etc. completely rely on using large scale software for their smooth operations. Any malwares or bugs in these software is an issue of big concern and can have serious financial consequences. This chapter addresses the problem of bug handling in service sector software. Predictive analysis is a helpful technique for keeping software systems error free. Existing research in bug handling focus on various predictive analysis techniques such as data mining, machine learning, information retrieval, optimisation, etc. for bug resolving. This chapter provides a detailed analysis of bug handling in large service sector software. The main emphasis of this chapter is to discuss research involved in applying predictive analysis for bug handling. The chapter also presents some possible future research directions in bug resolving using mathematical optimisation techniques.
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