Abstract
This paper represents the author's personal view on achieving construction quality. Reference is made to the Sackler Crossing in the Royal Botanic Gardens, Kew, as a recent example of a structural design that demanded high standards of workmanship. An emphasis is placed on engaging all members of the design and construction teams and making the best use of their combined skills. The importance of effective communication by all available means, including the use of full-scale mock-ups, is highlighted.
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