Abstract
Startup is a new business segment that has been growing up in the last years. These companies have an innovative spirit and are usually searching for new solutions to real problems that can be transformed into scalable businesses. The majority of these companies are not aware of their processes and how the company need to be organized. For this kind of companies, we propose Process Thinking, an innovative approach that makes the business process management viable in the daily lives of startups. This paper presents the Process Thinking framework, which prescribes 10 main processes that a startup needs and a utility belt to help the startup to organize their processes. We illustrate this proposal through an exploratory case study with a real IT startup company that used a 5-step methodology in an immediate implementation of proposed processes and artifacts. The results indicate a positive impact in the short and medium term strategies and management of the startup. However, these results cannot be generalized to other startups and should be received with caution, since this is an initial exploratory study limited to a single company.
Highlights
IntroductionAccording to data of SEBRAE (a Brazilian public service to support micro and small companies), together, the approximately 9 million micro and small enterprises represent 27% of Brazilian GDP (Gross domestic product), a result that has been growing in recent years
According to data of SEBRAE, together, the approximately 9 million micro and small enterprises represent 27% of Brazilian GDP (Gross domestic product)1, a result that has been growing in recent years
The results indicate a positive impact in the short and medium term strategies and management of the startup
Summary
According to data of SEBRAE (a Brazilian public service to support micro and small companies), together, the approximately 9 million micro and small enterprises represent 27% of Brazilian GDP (Gross domestic product), a result that has been growing in recent years. Micro and small enterprises account for more than 50% of Brazil's formal jobs. Micro and small enterprises account for more than 50% of Brazil's formal jobs2 This data indicate the importance of smaller enterprises, as they are decisive for the national economy. Approximately 25% of micro, small, and medium enterprises (MSMEs) go bankrupt in their first two years of operation. Among the most common problems that threatens the survival of these companies are the lack of: knowledge about the market segment; brand identity; planning; financial control; and lack or disorganized management. The entrepreneurs can face the challenge of bankruptcy
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