Abstract
ABSTRACT This study aims to investigate potential means to bridge the digital divide between person with and without disabilities in Malaysia. A conceptual framework with one endogenous variable (digital divide) and two exogenous variables (government initiatives and assistive technology) was developed. The study applied quantitative survey research through the distribution of self-administrated questionnaires. The Department of Social Welfare reported that the total population of persons with disabilities in Malaysia was 453 258 and 497 390 in 2017 and 2018, respectively. The sample size of this study was 398. A total of 450 questionnaires were distributed and 438 questionnaires were returned, with a response rate of 90%, exceeding the total sample size initially required. The collected data were analysed through structural equation modelling using SmartPLS 3.0. The findings reveal a significant relationship between government initiatives, assistive technology and the digital divide. Eight exogenous constructs are found to be of high predictive relevance, whereas two present low values, indicating that assistive technology and government initiatives have a minor effect on the digital divide.
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