Bridging excellence, knowledge management and sustainability: Introducing the ‘Knowledge Management Excellence Model 21′, a model for sustainable development goals alignment

Abstract

This paper aims to introduce a new sustainable business excellence model, called Knowledge Management Excellence Model 21 (KMEM21), a theoretical framework that combines Knowledge Management and Business Excellence Models (BEMs), proposing an approach applicable to organizations to directly contribute towards achieving the United Nations Sustainable Development Goals (SDGs). The paper through a qualitative-exploratory methodology makes an analysis and benchmarking, emphasizes the integration of Knowledge Management and three specific Business Excellence Models (Management Excellence Model (MEG) from Brazil, Baldrige Excellence Framework, and EFQM). This integration uncovers relationships between organizational concepts associated with Knowledge Management and BEMs, which contributes to new insights in the literature regarding these concepts' interplay. BEMs are presented as tools that can catalyze the power of Knowledge Management towards achieving SDGs. However, it's noted that the existing BEMs might not be adequate, as the goal extends beyond organizational improvement and excellence to encompass sustainable development aligned with SDGs. The article suggests that specific organizational concepts, identified through a literature review and aligned with Knowledge Management and BEMs, can be selected as indicators associated with the constructed KMEM21 and the SDGs. These indicators are intended to form a bridge between the new model and the SDGs. However, given the comprehensive nature of the theory, model development, application, result acquisition, and analysis, the article's primary contribution will be in its focus on elaborating the instrument and technique, demonstrating the creation of a theoretical framework for the SDGs. Future works will showcase the application of the proposed KMEM21 method in five Brazilian organizations, members of Global Compact, to compare the achieved objectives and the results obtained with the organizations' performance and their sustainability reports.