Abstract
Service Oriented Architecture (SOA) forms an ideal infrastructurefor Business Process Management as applications are invokedusing standard interfaces and protocols. Automatic services can be composedtogether with human tasks into complex business processes thatcross departmental borders and integrate customer and partner processes.Despite the current hype around SOA and BPM, reports on industrialexperiences are still very limited. This paper presents resultsfrom empirical studies on adopting BPM and SOA throughout the last4 years in the IT organization of Danske Bank, one of the largest financialinstitutions in northern Europe and a pioneer in adopting SOA. Thestudy shows the benefit from automating a traditional business processusing BPM and SOA, but it also reveals several challenges, technicaland organizational, of converting traditional development into serviceandprocess-oriented development.
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